Introducing Agentway

The modern way to run support

Use AI speed & human guidance to cut support costs and decrease complexity while you grow your ecommerce brand

Introducing Agentway

Treat every customer like your best customer

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Graph

Unify and analyze all your data

Every ticket is a signal. Our agents don't just close issues; they turn refund requests into exchanges, flag fulfillment problems before they snowball, and surface the product feedback buried in your inbox.

Sarah Mitchell

sarah.m@email.com

VIP🏪 Mercer St
$7,841LTV
24Orders
45.2KFollowers
$217Returned

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Empathy at the speed of light

Your AI agent pulls order history, tracking info, past conversations, and product details before drafting a response. Your human agent reviews it, edits the tone, and hits send. The customer gets a fast, accurate answer that always sounds like you.

Done for you, with accountability

Our agents don’t just assist. They complete tasks end-to-end with accountability and speed, right in your existing systems.

Shopify
Zendesk
Stripe
Gorgias
Integration
Slack
Linear
Klaviyo
A
Process refund
Update shipping
Edit quantity
Forward to 3PL
Escalate to supervisor
Send invoice

Compare

Why choose Agentway

Cut your support costs in half, without sacrificing quality

The old way

Fixed cost despite volume changes

Robots that lie

Endless hiring cycles

Long response delays

The Agentway

You only pay for what we solve

Hybrid team with human oversight

Software and agents all in one price

Infinite scale

Process

Support that learns, grows,
and pays you back

Discover

Develop

Optimize

Workflow start

Look up customer ticket history

Query Shopify order history

and FedEx tracking number

Read Playbook for Lost Package

Prepare draft replacement
order with rush shipping

Escalate for approval

No

Customer LTV > $500 ?

Yes

Finalize & send confirmation

01 – Discovery

Uncover revenue opportunities

We audit your support channels, ticket patterns, and customer segments to map your realistic automation ceiling: what AI handles from day one, what needs human judgment, and where revenue is leaking. You get a custom playbook, not a generic pitch.

Discover

Develop

Optimize

Workflow start

Look up customer ticket history

Query Shopify order history

and FedEx tracking number

Read Playbook for Lost Package

Prepare draft replacement
order with rush shipping

Escalate for approval

No

Customer LTV > $500 ?

Yes

Finalize & send confirmation

01 – Discovery

Uncover revenue opportunities

We audit your support channels, ticket patterns, and customer segments to map your realistic automation ceiling: what AI handles from day one, what needs human judgment, and where revenue is leaking. You get a custom playbook, not a generic pitch.

Discover

Develop

Optimize

Workflow start

Look up customer ticket history

Query Shopify order history

and FedEx tracking number

Read Playbook for Lost Package

Prepare draft replacement
order with rush shipping

Escalate for approval

No

Customer LTV > $500 ?

Yes

Finalize & send confirmation

01 – Discovery

Uncover revenue opportunities

We audit your support channels, ticket patterns, and customer segments to map your realistic automation ceiling: what AI handles from day one, what needs human judgment, and where revenue is leaking. You get a custom playbook, not a generic pitch.

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  • Slack logo
  • Google Meet logo

Industries

Built for the real world. Across every industry.

E-commerce and retail

AI agents optimize inventory management, personalize customer experiences, and automate order processing — ensuring faster fulfillment and higher conversion rates.

SaaS and technology

Fintech and banking

Benefits

Let your team focus on what matters most

Tickets resolved, not deflected

We don't celebrate deflection rates. Every ticket gets a real resolution, whether that's AI-drafted and human-reviewed, or fully handled by the playbook.

Go live in hours, not months

We run the entire support operation. You don't staff up for Black Friday or scramble when someone quits. We scale with you.

Smarter Decision-Making

We connect to your existing stack, ingest past conversations, and start learning your products, policies, and tone immediately. No migration needed.

24/7 across every channel

Email, live chat, Instagram DMs, Facebook, TikTok, WhatsApp. Same hybrid model, same quality, same brand voice, around the clock.

Pay only for outcomes

Per-ticket pricing means you pay for resolved issues, not idle agents or software licenses. We only win when you do.

Learning from every interaction

Every ticket teaches us about your business, and then we teach you. We surface product issues, fulfillment patterns, and revenue opportunities you didn't know were there.

FAQ

Frequently asked questions

How can Agentway save me up to 50%?

Agentway uses our advanced AI to handle repetitive work and humans to make decisions. This eliminates wasted time, idle labor, and expensive software licenses.

How does Agentway differ from a traditional AI chatbot?

What type of tickets does Agentway handle?

How fast can we launch?

Can we try it before we commit?