Who we are and what we’re building

Who we are and what we’re building

We believe the best partnerships make you better over time.

We believe the best partnerships make you better over time.

Our mission

Most service providers deliver what you ask for. We think that's table stakes.

We're building something different: a hybrid team of AI and humans that embeds into your operation and compounds in value the longer we work together. We learn your customers, your products, your edge cases. We spot patterns you don't have time to look for. We surface the revenue hiding in your support queue and the churn signals buried in your order data.

Customer support is where we start, because that's where the richest signal lives. But the goal isn't just faster responses or lower costs. It's building a layer of intelligence across your business that makes every decision a little sharper.

We get paid for outcomes, not activity. That means our incentives are aligned from day one. When you grow, we grow. That's the kind of partnership we're interested in.

Team

Team

Meet the team

Meet the team

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Sabeen Minns

Co-Founder & CEO

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Jason Lovell

Co-Founder & CTO

With a friendship spanning years and a shared history of building high-growth startups, we founded Agentway to solve one problem: Operational inefficiency.
Drawing on Sabeen’s product expertise and Jason’s technical excellence, we are on a mission to democratize AI.

We built Agentway because we believe small businesses deserve the same powerful AI operations as the tech giants. We are passionate about helping you unlock AI efficiency so your brand can grow, scale, and thrive.

With a friendship spanning years and a shared history of building high-growth startups, we founded Agentway to solve one problem: Operational inefficiency.
Drawing on Sabeen’s product expertise and Jason’s technical excellence, we are on a mission to democratize AI.

We built Agentway because we believe small businesses deserve the same powerful AI operations as the tech giants. We are passionate about helping you unlock AI efficiency so your brand can grow, scale, and thrive.

FAQ

Frequently asked questions

What is Agentway, and what do you actually build and operate?

Agentway is a fully managed AI operations service for growing businesses. We design, build, and operate AI-powered workflows that run on top of the tools you already use—customer support, invoice and AP processing, purchase orders, payroll prep, financial reporting, and more. You don't get software to configure or a deck of recommendations; you get working automations that we host, monitor, and keep improving.

What should we automate first?

Our systems and data are messy. Can Agentway still work with them?

How do you keep workflows accurate, reliable, and up to date?

How does Agentway protect our data and manage system access?

Who owns and maintains the workflow after it launches?

How is Agentway different from buying software, hiring a consultant, or building with AI tools ourselves?

How does Agentway price its work, and what does the ongoing fee cover?